On analysing the responses to the consultation, one of the main themes which emerged was that people would like to see more work done to raise awareness around the core messages of safeguarding adults. In particular, people felt that more should be done to inform members of the public about the different forms of abuse, and what people can do if they are concerned that either themselves, a family member, friend or neighbour has been the victim of, or is at risk of abuse.

In response to the findings from this years consultation, the board have developed a communication and awareness raising strategy. The strategy details numerous different steps that we will take to raise awareness of safeguarding procedures. Steps range from ensuring that promotional material such as leaflets and posters are available in key locations across the city including GP practices and libraries, to promoting key messages through social media. We will continue to work on the plan and will provide more feedback on our progress in next year's annual report.

Thanks you once again for taking the time to engage with our consultation, in the coming months we will be publishing details of how you can become involved in shaping our priorities for 2018-2019 and we hope to hear from you again then.

If you have any questions or would like any further information then please do not hesitate to get in touch via the email address below.

safeguardingboards@newcastle.gov.uk

Kind regards,

James Steward

Service Development Lead

Newcastle Safeguarding Adults Board

122 people took part and the findings were presented (Powerpoint: 1.16MB) at the Cycling Forum meeting on 5 December 2013. The full report (Word 455.44KB)is now available. The issues raised were:

• monitoring and review
• communication and publicity about the Forum itself
• communications and publicity about the outcome of Forum meetings
• better signposting to information about cycling improvements etc
• more use of online surveys and discussions
• reaching out to new members

We will be redeveloping the council's Cycling webpages in the next few weeks and using them to address all the issues in detail. Thank you to everyone who took part. If you have questions about the Cycling Forum, please contact the Cycling Officer, Anne Clark, at: anne.clark@newcastle.gov.uk.

At the North Jesmond Ward Priority Setting Meeting on the 23rd November  2016, the following priorities were agreed by North Jesmond Councillors and local residents;• People’s Safety and Antisocial Behaviour,• Clean Streets and Green Spaces,• Community Engagement and Communication,• Quality of Housing,• Active Citizenship,• Infrastructure.

These priorities are based on the information shared through the Let’s Talk North Jesmond survey and the Annual Priority Setting Meeting.  If you have any further comments of queries please contact Louise Cameron, Communities Officer - louise.cameron@newcastle.gov.uk

Newcastle City Council Budget 2015/16

Thank you for giving us your views.

http://www.newcastle.gov.uk/health-and-social-care/adult-social-care

If you have any questions about this consultation, please email: letstalk@newcastle.gov.uk.

You can find out more about our adult social care and support services here:

http://www.newcastle.gov.uk/health-and-social-care/adult-social-care

If you have any questions about this consultation, please email: letstalk@newcastle.gov.uk.

Thank you.”

• we have removed the cycle roundabout from the scheme and replaced it with a priority (give way) junction
• made cosmetic improvements by painting the columns under Berwick Court tower block
• re-positioned the bus stops between St Mary's Place and Ridley Place

• Toucan crossing on Northumberland Road
• Signalised cycle lanes across John Dobson Street and New Bridge Street West

The final version of this market position statement has now been published on Newcastle City Council's website.  It can be viewed at http://www.newcastle.gov.uk/business/tenders-contracts-and-procurement/market-position-statements.

If you have any questions, please contact David Forster, Team Manager in Wellbeing, Care and Learning, at: david.forster@newcastle.gov.uk. Thank you.

Thank you for taking part in the consultation on Ouseburn Valley. We will be feeding back on the results of the consultation after the elections. This is because we have to be careful about publishing information that could be seen to make a difference to the way people might vote. This includes new consultations, as well as publishing findings from earlier consultations.

We will email you to let you know what the feedback is available. We will also publish information on www.newcastle.gov.uk/ouseburnparking after the elections.

So from today (Friday 27 March 2015)  we will only be positing consultations on technical issues we are required to do by law. Normal service will be resumed on 8 May when the elections are done and dusted.

Many thanks

Let's Talk

Thank you all for taking part in the Council's recent Let's Talk consultation on Social Value.

I have attached the initial findings of the survey which are now being considered in more detail and will form an important part of our ongoing discussions with local communities about the way we consider Social Value in the way that we work.

For further information please contact: laura.choake@newcastle.gov.uk

At the end of last year you took part in a consultation on our Council Tax Reduction Scheme. This is a short update on the findings from the consultation and the final scheme decision.

I attach a short report on the findings from the consultation.

You can find out more about the final Council Tax Scheme Reduction 2016 here: Council Tax Scheme Reduction 2016.

If you have any questions, please email: letstalk@newcastle.gov.uk. Thanks for giving us your views.

Louise Reeve

This email is being sent to everyone who took part in the Byker Selective Licensing Consultation 2016 surveys. We would like to update you on the findings from the consultation, and details of the introduction of the new scheme.

You can see this information here: Byker Old Town and Allendale Road South.

If you have any questions about this, please contact us at: letstalk@newcastle.gov.uk.

Thanks for taking the time to give us your views.

Louise Reeve

We are emailing people who took part in the Newcastle City Council Budget 2016 2017 consultation. We are grateful to everyone who took part.

You can see the results of our final decisions about changes to services, following the consultation period, here: Budget 2016-17.

If you have any questions, please contact: letstalk@newcastle.gov.uk.

Thanks for taking the time to give us your views.

Louise Reeve

Thank you for taking part. 

Full information on how the consultation went and the next steps in 2016 can be found on our website here:

Newcastle Electoral Review 

If you have further questions about this, please email: letstalk@newcastle.gov.uk. Thank you for taking the time to give us your views.

Families Information Service and Newcastle Support Directory

If you have any questions about this, please email Alison Dyson: alison.dyson@newcastle.gov.uk. Thanks for taking the time to give us your views.

Thank you for taking part in the consultation on Kenton Bank Foot Draft Masterplan 2016. You can see a summary of our consultation findings here: Newcastle City Council Kenton Bank Foot Draft Masterplan (Neighbourhood Growth Area NN2) Consultation Statement. 

For further updates, you can check our webpage here: Kenton Bank Foot Masterplan.

If you have any questions about this, you can email us your views here: shs@newcastle.gov.uk.

Thank you for taking the time to give us your views.

These results are now being reviewed and will hopefully help Newcastle City Council to work closer with Private Rented Landlords to increase the amount of recycling and tackle waste and fly-tipping in the city.

East Gosforth Ward Information

Or you can contact the Communities Officer, Carol Leddicoat: carol.leddicoat@newcastle.gov.uk 

Thanks for taking the time to give us your views! 

0-19_Childrens_Public_Health_Services_Review_Consultation_Report.pdf

We are currently consulting on our proposals for the future model of the service, which have been informed by the results of the consultation and Health Needs Assessment.

All of these documents are available to view on Let's Talk Newcastle.

Please contact Catherine.Blenkinsop@newcastle.gov.uk if you require any further information.

North of Tyne Community Led Local Development 

Or you can contact the Economic Development Team at Newcastle City Council here: clldproject@newcastle.gov.uk. 

Thanks for taking the time to give us your views! 

At the Dene Ward Priority Setting Meeting on the 19th July 2016, the following priorities were agreed by Dene Councillors and local residents;• Environment,• Community Networks,• Wellbeing & Health.

These priorities are based on the information shared through the Let’s Talk survey and the Annual Priority Setting Meeting.  If you have any further comments or queries please contact Louise Cameron, Communities Officer - louise.cameron@newcastle.gov.uk

• Activities for Children and Young People
• Environment and Green Spaces (including parking)
• Getting Blakelaw Working
• Fear of Crime
• Support to Vulnerable People

If you would like to find out more about how these priorities will be address please read our feedback sheet.

If you have any other questions please contact Amy Stillwell, Communities Officer amy.stillwell@newcastle.gov.uk

See documents relating to this consultation:

• S_H_Consultation_Report_Final.pdf 
• Sexual_Health_Drop_in2.ppt 
• Sexual_Health_IIA_140716.pdf 
• Sexual_Health_Needs_Assessment.pdf 
• Sexual_Health_Services_-_Feedback_from_final_consultation.pdf 

Thank you for taking part in the online ward priority setting for Fenham.

We have used this information, together with information gathered at our event on 20th September, to identify your priorities for Fenham ward:

• Cleaner, greener, safer environment
• Activities for children and young people
• Support for local groups
• Health and wellbeing

We have put together some feedback about the types of things that can be done to tackle the issues. 

Feedback sheet

We will also post updates on our ward webpage so you can see where progress is being made in each of the priority areas.

Thank you to those who took part in the event, both in person and online.

Best wishes,

Amy Stillwell, Communities Officer

amy.stillwell@newcastle.gov.uk

• 0-19_Drop_in2.ppt 
• 0-19_Healthy_Child_Programme_-_Feedback_from_final_consultation.pdf 
• 0-19_iia140716.pdf 
• 0-19_Review_Consultation_Report_Final1.pdf 
• Newcastle_0-19_Service_Needs_Assessment_FINAL1.pdf 

ld_mps_adults_Final_V3.0_.doc

ld_mps_children_Final_V3.0_.doc

The next ward committee meeting is 5 September 2017.

For more information about what's going on in Westgate ward, contact Kate O'Dell on 0191 277 3571 or at: kate.odell@newcastle.gov.uk . Thank you for giving us your views.

Please see attached the collated feedback from the call for evidence.

Many thanks

Thank you for taking the time to share your ideas and feedback on the city's draft budget proposals. The consultation period closed on 31 December and we’re now considering all of the comments and feedback that have been put forward. All this will be reflected in the report that is now being prepared and will be published on our website on 3 February 2017. Cabinet will consider the consultation responses before recommending a budget to council who will make the final decision on 1 March 2017.

You can also keep up to date with all this on the council’s Facebook page or Twitter.

Regards

Newcastle City Council

For more information about what's going on in South Jesmond  ward, contact Helen Pearson on: 0191 277 1788 or at: helen.l.pearson@newcastle.gov.uk . Thank you for giving us your views.

For more information about what's going on in Ouseburn ward, contact Caroline Collinson on 0191 277 3625 or at caroline.collinson@newcastle.gov.uk. Thank you for giving us your views.

Or you can contact the Planning Policy Team: planningpolicy@newcastle.gov.uk 

Thanks for taking the time to give us your views! 

The next ward committee meeting is 17 October 2017.

For more information about what's going on in South Heaton ward, contact Helen Pearson on: 0191 277 1788 or at: helen.l.pearson@newcastle.gov.uk . Thank you for giving us your views.

Or you can contact Alison Dyson: alison.dyson@newcastle.gov.uk 

Thanks for taking the time to give us your views! 

ReNewcastle

Thanks for taking the time to give us your views! 

Thank you so much for taking part in our Let's Talk proposals for Fawdon Lane.

We've collated all of the results for you in the document attached.

Please keep up to date at www.newcastle.gov.uk/parking-roads-and-transport/re-newcastle-transport-improvements/fawdon-lane-improvements-0

Many thanks

Sarah Jefferson, Transport Team,fawdonlane@newcastle.gov.uk

Newcastle Schools

Or you can contact Alison Dyson: alison.dyson@newcastle.gov.uk 

Thanks for taking the time to give us your views! 

Thank you for taking part in the recent VCS Infrastructure consultation. Your feedback and comments are incredibly helpful and we really appreciate your contributions so far. Please see attached the feedback summary and next steps.

Following the initial consultation concerning the proposal to merge Atkinson Road Nursery and Atkinson Road Primary Academy, the City Council has decided to proceed with the next stage of the process.  This is to publish a formal proposal.  Anyone may comment or object to the proposal. 

Details of the proposal are published on the Atkinson Road Nursery School website:

www.atkinsonroad-nur.newcastle.sch.uk

If you would like to comment on the proposal you should write to Deb Tyler at Newcastle City Council, Education and Skills. People Directorate, Civic Centre, NE1 8QH (Debbie.tyler@newcastle.gov.uk)  by 02 October 2017.

• Residents losing some of their view of the park from their homes. Woodland 'block 4' (at the northern boundary of the recreation ground, next to Gorse Hill Way) was reduced in size to address this.
• Concern about possible anti-social behaviour in some areas, raised by residents and Northumbria Police. We decided not to plant on woodland 'block 1' for this reason.

• There will be replacement tree planting in three existing planting areas on the southern Blakelaw Road boundary, after residents expressed concerns that many of these trees which were previously planted in 2021 have since died. This time, the trees will be planted with spirals and canes for support, and there will be an ongoing maintenance programme.  
• Woodland 'block 3' will not be planted, as site visits and desktop surveys have shown that there are constraints on planting here due to underground services and utilities. Instead, heavy 'standard' trees will be planted near Ponteland Road after listening to residents' feedback that trees planted here will help reduce to carbon, capture air pollution, and make the area more visually appealing. 
• All new trees will have spirals and canes for protection after residents expressed concern that previous trees planted on the site lacked protection whilst they were establishing themselves. 
•  Residents raised concerns about ongoing maintenance, so all new tree planting will include an ongoing maintenance programme by the council's Grounds Maintenance team.
  
  

• Planting area 1 will now contain trees which produce berries and fruits for the community to pick – a lovely idea from the consultation. 
• Planting areas 2 and 4 were removed from the final planting scheme, due to feedback from residents about their concerns over losing some of the view from their homes of the park. 
• All new trees will have spirals and canes for protection to take into account residents' concerns that new trees being planted without protection will die. 
•  Concerns were raised about ongoing maintenance, so all new tree planting includes an ongoing maintenance programme to be undertaken by the council's Grounds Maintenance team.
•  We also received feedback that many residents were unhappy to see so much litter and fly-tipping in the area. We have listened to this feedback, and our Leisure Team is working with the Prince's Trust in Newcastle and Tyne & Wear Fire & Rescue Service to clean up the park before the new tree planting takes place.
  
  

• Stage 1 - 12 January – 24 February 2022
• Stage 2 – 14 March – 25 March 2022

• 10,000 leaflets were sent to homes in the Outer West
• We put information on our website
• We put information on our social media channels: Facebook and Twitter
• We emailed invitations to registered members of Let’s talk Newcastle Online
• We emailed stakeholder groups (such as sports clubs) to invite them to take part
• Local venues, such as the library, displayed information about this. 
• In Stage 1 we received responses by letter and paper forms as well as our online survey.
• Stage 2 of the consultation had a mixture of in-person and digital meetings. 

• 8-lane pool rather than a 6-lane
• Baby, toddler and children’s shallow pool
• Sauna and steam room 
• Café and library space
• Extended opening hours so that people working and studying can use it

• The facility needs good parking and transport links, including public and active transport
• Review the use of glass panelling in the facility
• What about provision of leisure facilities whilst the new facility is being built?

•  Direct mailing to landlords who have applied for a property licence and who have signed up to received regular updates from the council
• Information passed onto Local and National landlords associations
• Promoted on the Private Rented Services website and Newcastle City Council's website
• Information sent to Chairs of tenants and residents associations across the city
• Update at Advice Compact
• Circulated via Active Inclusion 
•  Information sent to students via Students Unions
•  Attending local landlord forums and Students in Newcastle forum

• All registered members of Let’s Talk Newcastle (approximately 3400 people) were invited to take part in the consultation by email. 
• Connected Voice, a Newcastle-based organisation offering advice and support to the voluntary and community sector, publicised the consultation to their members through their email bulletin in April 2022. 
• A video of Newcastle City Council’s specialist pharmacy advisor explaining the consultation and encouraging people to take part was posted on Facebook and Twitter. The video reached 1600 people across the two platforms.

• Pharmacies are typically visited once every two weeks to once a month, for users to collect a prescription for themselves or someone else. Respondents were likely to use the same pharmacy each time. 
• Over the counter items were most likely to be bought once a month. 
• Weekdays between 9am and 6pm were the most common time to visit a pharmacy. 
• Walking was the most common method of transport to get to a pharmacy, with the most popular travel time between 0 and 15 minutes. Proximity to home was considered the most important aspect of pharmacy location. 
• 27% of respondents felt they could talk to a pharmacist about something private or sensitive. More than half of respondents said their pharmacy usually has a separate consultation room. 
• 78% of respondents rate their local pharmacy services as ‘good’ or ‘very good’. 

• Stage 1 - 12 January – 24 February 2022
• Stage 2 – 14 March – 25 March 2022

• 10,000 leaflets were sent to homes in the Outer West
• We put information on our website
• We put information on our social media channels: Facebook and Twitter
• We emailed invitations to registered members of Let’s talk Newcastle Online
• We emailed stakeholder groups (such as sports clubs) to invite them to take part
• Local venues, such as the library, displayed information about this. 
• In Stage 1 we received responses by letter and paper forms as well as our online survey.
• Stage 2 of the consultation had a mixture of in-person and digital meetings. 

• 8-lane pool rather than a 6-lane
• Baby, toddler and children’s shallow pool
• Sauna and steam room 
• Café and library space
• Extended opening hours so that people working and studying can use it

• The facility needs good parking and transport links, including public and active transport
• Review the use of glass panelling in the facility
• What about provision of leisure facilities whilst the new facility is being built?

• 316 responses to the online questionnaire 
• 3 responses from Registered Providers 
• 3 responses from voluntary agencies (Crisis, Shelter & Action Foundation) 
• 1 response from another Local Authority 
• 215 comments in response to our posts on social media 
• 1 response on Let’s Talk 
• Spoke to 26 people at Citywide informal drop in sessions 

1. Allocation and letting’s policy should be representative of all people especially those with physical and mental disabilities.  Care should be given when changing the policy to include needs for those who require additional support such as carers or specialist equipment. 
2. The views and concerns of customers must be at the centre of the policy and proposed changes if a greater level of customer satisfaction is to be achieved. 
3. Continue to build on best practice to improve the customers' experience and expectations when applying for social housing.  Make it a quicker and an easier process. 
4. Staff development for officers to help support vulnerable tenants with mental health issues and other protected characteristics.  This will help remove barriers for those trying to access social housing and will meet the needs of the applicant. 
5. The final NITV Report to be distributed to NCC departments and appropriate working groups. 
6. A definite need for better communication by developing opportunities for tenants and customers to have informal discussions, share issues, concerns, and ideas with Fairer Housing Unit and YHN officers. 
7. Continue to protect the rights of the most vulnerable customers by ensuring staff have the correct tools, knowledge, training, and expertise to provide a consistent and effective service for customers. 

The Councils Response:  You Said We Did 

• We proposed: To remove the income limit so the amount you earn will not stop you applying to join the housing register. 
• You said: 72% (13 out of 18) of participants who commented, felt strongly that people on high incomes should not be allowed to join the housing register and felt that the allocation of social housing should be limited to people on lower incomes. 
• This Means:  We agree with your views and will be keeping the £50,000 income limit. 
• We Proposed: In addition to the current policy, if you refuse three suitable homes you will not be able to bid for properties for 12 months.  
• You Said: 80% (16 out of 20) of participants who commented, disagreed and felt that this policy would have a negative impact on the most vulnerable applicants and no consistency in decision making in terms of the suitability of a property. 
• This Means:  We agree with your views and will not be introducing a refusal policy. 
• We Proposed:  That people who don’t have a local connection to Newcastle will have their housing needs assessed. If they would otherwise have qualified for Bands A, B or C they will instead be awarded a new ‘Reduced Priority’ band.   
• You said:  57% (4 out of 7) of participants who commented, disagreed and felt that local residents should be prioritised above people with no local connection to Newcastle. 
• This Means:  We agree and have created an additional band which will ensure that applicants with a local connection to Newcastle will be offered a property before an applicant with no local connection and the same level of housing need. 
• We Proposed:  To redefine the current awards and introduce a new additional Band B: Urgent award so that people at risk of homelessness would be awarded Band B: Urgent earlier. 
• You Said:   69% (9 out of 14) of participants who commented, disagreed with this proposal. 
• This Means:   We agree and have made further amendments to the homeless priority band awards. 
• We Propose: All comments received that were not related directly to the Allocations proposed changes, will be used to inform future delivery of social housing. 
• You said:    People used this opportunity to provide their thoughts and comments about wider issues relating to the allocations process and the provision of social housing in Newcastle. 
• This Means:  You may have influenced changes to the future of social housing in Newcastle. 

• Those in receipt of a Direct Payment under Adult Social Care
• The family members and representatives of children with disabilities who currently have direct payments for their child’s personal budget through Newcastle City Council. 
• Social workers

• “Having the flexibility to use my funding to suit my needs.”
• “The payment team are always very helpful.”
• “The payroll service is available at a reasonable price.” 
• “I like the fact I’m able to recruit my own staff according to my timing and needs. Direct payment gives you more flexibility and authority to manage your finances and employing staff. I employed all my staff from the community and from my ethnicity so there was no language and cultural barriers.” 

• “As a therapist, I would like to see mental health being considered more and the promotion of holistic care of individuals.”
• Further support and advice around the recruitment of Personal Assistants.
• “More of a local approach and not a country wide organisation.”
• “Face to face contact with the provider is vital – there should be a local office.”
• User-friendly documents and forms.
• “Out of hours assistance set up, as weekend issues can be problematic.”
• Service User engagement sessions held by the provider, to help with service improvement.